At www.vipshoppingpro.com , we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your shoes, we are here to help with our straightforward return and refund policy.
Returns
1. Eligibility for Returns:
To be eligible for a return, your shoes must be unused, unworn, and in the same condition as when you received them.
The shoes should be in their original packaging with all tags and labels intact.
2. Time Frame for Returns:
You have 30 days from the date of delivery to initiate a return request.
3. How to Initiate a Return:
Please contact our customer support team at [email protected] or through our "Contact Us" page to request a return.
Provide your order number and details regarding the item you wish to return.
4. Return Shipping:
Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service for returns.
5. Refund Processing:
Once we receive your returned item, our team will inspect it for compliance with our return policy.
Upon approval, we will initiate a refund to your original method of payment. Please allow for a processing period of [1-3 business days] for the refund to reflect in your account.
Refunds
1. Eligibility for Refunds:
Refunds are issued for eligible returned items that meet our return policy criteria.
2. Partial Refunds:
In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
3. Refund Confirmation:
You will receive an email notification once your refund has been processed.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item separately.
Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact our customer support team. We're here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
www.vipshoppingpro.com Team
